Frequently Asked Questions
ORDERING
What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, American Express, and Discover. We also accept PayPal for a faster checkout experience.
How can I check the status of my order?
To check the status of your order, please visit the Order Status page. You will need your order number and the email address used to place the order. You can also create an account to view your complete order history and track your shipments.
I need to cancel or change my order. What should I do?
We begin processing orders immediately to ensure fast delivery. Therefore, we are unable to cancel or change an order once it has been placed. If you wish to make a change, you may return the item(s) for a refund or exchange once you receive them, in accordance with our return policy.
What if I can’t find my order confirmation email?
First, please check your junk or spam email folder. If you still cannot locate it, you can visit the Order Status page and request that the confirmation email be resent. You will need the order number and the billing zip code associated with the order.
What should I do if an item I want is out of stock?
You can sign up for a back-in-stock notification on the product page. Simply enter your email address, and we will notify you as soon as the item becomes available again. Please note that inventory is updated in real-time, and popular items can sell out quickly.
SHIPPING & DELIVERY
What shipping methods are available?
We offer a range of shipping options to meet your needs. Standard, expedited, and express shipping methods are available at checkout. The cost and estimated delivery date for each option will be displayed before you complete your purchase.
Do you ship internationally?
Currently, we only ship orders within the United States. We are unable to ship to international addresses, including P.O. boxes and APO/FPO addresses.
How can I track my order?
Once your order has shipped, you will receive a shipping confirmation email that includes your tracking number and a link to track your package. You can also track your order by visiting the Order Status page on our website.
What should I do if my order is lost or stolen?
If your tracking information indicates that your package was delivered but you have not received it, please first check with other household members or your neighbors. If you are still unable to locate the package, please contact the shipping carrier directly using the provided tracking number. We are unable to replace lost or stolen packages marked as delivered by the carrier.
What if my order is damaged?
We take great care in packaging your orders to prevent damage during transit. If you receive a damaged item, please contact our Customer Service team within 7 days of delivery. We will gladly assist you with a replacement or refund.
RETURNS & EXCHANGES
What is your return policy?
We want you to be completely satisfied with your purchase. Unworn, unwashed, and unaltered merchandise in its original packaging, with all tags attached, may be returned within 90 days of the original shipment date for a refund to the original form of payment. Items marked as final sale are not eligible for return or exchange.
How do I make a return?
You can initiate a return through our online Returns Center. You will need your order number and the email address used to place the order. Once your return is processed, you will receive a return confirmation email and a refund will be issued to your original payment method.
How long does it take to process a refund?
Once we receive your returned item, please allow 7-10 business days for us to process your refund. The timing for the refund to appear on your account depends on your financial institution’s processing time.
What if I received an incorrect or defective item?
We apologize for any error. If you receive an incorrect or defective item, please contact our Customer Service team immediately. We will provide a prepaid shipping label for you to return the item and will expedite the correct replacement to you.
PRODUCT & CARE
How do I determine my correct size?
We recommend using the specific sizing chart provided on each product page for the most accurate fit, as sizing can vary between different styles and collections. You can also find detailed guidance on how to measure yourself to ensure you select the perfect size.
How should I care for my FootJoy products?
Proper care will extend the life of your FootJoy apparel and footwear. Please refer to the care instructions on the label of each garment. General care advice, including cleaning and storage recommendations for golf shoes, gloves, and apparel, can be found on our website.
Are FootJoy products covered by a warranty?
FootJoy products are crafted to the highest standards of quality and performance. Specific warranty information, including the terms and duration of coverage, is available on our website. Warranties typically cover defects in materials and workmanship.
Do you offer custom products or team orders?
Yes, we offer a range of customization options for team orders and individual personalization. For more information on our custom capabilities and to submit an inquiry, please visit our team sales section on the website.
WEBSITE & TECHNOLOGY
I forgot my password. How can I reset it?
You can reset your password by clicking on the “Forgot Password” link on the login page. You will be prompted to enter the email address associated with your account, and a password reset link will be sent to you.
How do I update my account information?
You can update your personal information, including your email address, password, and saved shipping addresses, by logging into your account and accessing the “My Account” section.
How can I unsubscribe from marketing emails?
You can unsubscribe from our marketing communications at any time by clicking the “Unsubscribe” link located at the bottom of any marketing email you receive from us. You can also manage your email preferences within your online account.
Why is my discount code not working?
Please ensure that you have entered the promo code correctly and that it is applied before you complete your purchase. Some promotional codes may have specific terms and conditions, such as minimum purchase requirements or restrictions on certain product categories. Check the details of the offer to ensure your order qualifies.
PROMOTIONS
Where can I find current promotions and offers?
The latest promotions, special offers, and exclusive discounts can always be found on our website’s Promotions page. Signing up for our email list is the best way to receive news and offers directly.
Can I combine multiple promo codes on one order?
Typically, only one promotion or discount code can be applied per order. If you have multiple codes, the system will automatically apply the one that provides the greatest discount.
Do you offer a military, first responder, or student discount?
We are proud to support our military, first responders, and students. Information on our verification process and active discount programs for these groups is available on our website.
OTHER
How can I get help if my question isn’t answered here?
For further assistance, please visit our main Help Center at trendygolfshop.com. Our comprehensive help articles can guide you through many common questions and processes.