Returns & Exchanges
We want you to be completely satisfied with your purchase from trendygolfshop.com. If you are not satisfied with your purchase, you may return most unused and unwashed items in their original condition within 30 days of delivery for a refund of the merchandise value. Please note that personalized, custom, or special order items cannot be returned or exchanged.
How to Return an Item
- Initiate Your Return Online: To process your return, please visit our Online Return Center. You will need your order number and the email address used to place the order. The system will guide you through the return process and provide you with a prepaid return shipping label.
- Pack Your Items: Securely pack the items you are returning in the original packaging or a similar shipping box. Include the original packing slip or a copy of your order confirmation inside the package.
- Ship Your Return: Affix the provided prepaid shipping label to your package and drop it off at the designated carrier location.
Return Processing Time
Please allow 7-10 business days from the date we receive your return for your refund to be processed. Once processed, you will receive a confirmation email, and the refund will be credited to your original method of payment. The time it takes for the refund to appear on your account may vary depending on your financial institution.
Exchanges
For a different size or color of the same item, we recommend processing a return for the original item and placing a new order for the desired item. This is the fastest way to ensure you receive the correct product, as a direct exchange may delay the process if the new item is not in stock.
Damaged or Defective Items
If you receive a damaged or defective item, please contact our Customer Service team immediately so we can resolve the issue for you promptly. We will provide instructions for returning the damaged item and will ship a replacement at no cost to you, subject to availability.
Return Shipping Costs
Return shipping is free for returns initiated through our Online Return Center within the contiguous United States. For returns from other locations, or if you choose to use your own shipping method, you are responsible for the return shipping costs. We are not liable for lost or misdirected return packages, so we highly recommend using a trackable shipping service and retaining your proof of postage.
International Returns
International customers are responsible for any return shipping costs, customs duties, and taxes associated with the return. We recommend declaring the package as a “Returned Good” to avoid additional charges. Refunds will be issued in the original currency of the purchase and for the merchandise value only.
Still Have Questions?
For further assistance regarding your return, please contact our Customer Service team for support.